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For all masterclass enquiries please click the button below and fill out the form detailing which masterclass option you’re interested in.

Contact Details

Address: Buzzer 2, 123a Kentish Town Road, London NW1 8PB


Telephone: 07485 640 872

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Frequently Asked Questions

Am I suitable for Permanent Make-up?

Most people are suitable for some form of Permanent Makeup or Aesthetics treatment.

At the clinic, Calla will explore with you which treatment and technique is best suited to you. This is a one-to-one consultation prior to your treatment and includes a discussion of your desired results, expectations and any features you wish to correct or balance. From this discussion, Calla will recommend the specific treatment she believes will achieve the effect you want and provide a thorough explanation of the process from start to finish.

Are there any conditions that may impact my suitability for treatment?

Are you pregnant/breastfeeding?

Do you have Permanent Make-Up that has been done elsewhere?

Do you suffer from cold sores?

Are you taking blood thinning medication?

Have you had Botox within two weeks of your planned appointment?

Are you currently on Roaccutane or have you taken it within the last six months?

Do you suffer from Keloid scarring?


If you have answered ‘Yes’ to any of the above questions, you will need to speak to a member of our team prior to booking your appointment as you could be contraindicated. Please also note that all booking fees are non-refundable but are transferable providing at least 7 days notice is given.

What is Permanent Makeup-up?

Permanent Make Up is a form of cosmetic tattooing that can last up to several years. Micro dots and/or strokes of pure, hypo-allergenic pigment are implanted into the epidermal skin (the outermost skin layer) to give an effect that mimics the appearance of natural hair stroke, ombre or combination brows, defined liquid effect eyeliner and balanced, volumised lips infused with colour as well as other enhancement or correction effects.

What should I expect on the day of my treatment?

For new procedures we allow approximately two and a half hours to ensure that you receive a detailed and personalised consultation before we begin the treatment. Working with you to achieve the look that you desire, we give you our experienced recommendations for shape and colour. We always manage our clients’ expectations and will not proceed with treatment if we don’t feel that Permanent Make Up is the right solution. We will endeavour to keep you as comfortable as possible throughout your treatment and you should only feel a slight vibrating, scratching sensation. You will be required under the terms of our insurance to make a medical declaration of general health and to give us permission to perform the treatment on your behalf. On the appointment date, we will consult about shape and colour prior to commencing the tattoo process. Tattooing will not start until the final pre-draw design and pigment colour is agreed on.

How should I prepare for my treatment?

– Do not consume caffeine or alcohol for 24 hours prior to your appointment to prevent excessive pain and bleeding.

– Do not consume Aspirin or other blood thinners such as Niacin, Vitamin E and/or Ibuprofen unless medically necessary, 48-72 hrs prior to your procedure. Extra strength Paracetamol can be taken if you have low pain tolerance. Do not discontinue any prescribed medication before first consulting your GP.

– Avoid exercising the day of the procedure.

– Do not undertake any chemical peels, laser skin resurfacing, micro-needling, retinol treatments, Vitamin E treatments or facial laser hair removal at least four weeks prior to your appointment.

– Please read the aftercare and arrange your schedule accordingly to the healing stage. There is downtime for every procedure.


I suffer from cold sores, can I still have lip blush, liner or neutralising?

Permanent cosmetic treatments DO NOT cause cold sores. However, if you carry the Herpes Simplex virus it lays dormant in the body and can be inflamed by sunlight, stress and tissue trauma. If you have a history of cold sores please contact your GP to obtain the appropriate medication to prevent outbreaks. Don’t forget to start your course of antiviral medication on the morning of your treatment, which is usually 200mg of Acyclovir, twice a day for a duration of 5 days.

Can I still have lip blush if I have had lip filler?

Absolutely yes – in no way does having Lip filler interfere with the process of tattooing lips or the results. Please note that lip filler and lip blush appointments MUST be at least 4 weeks apart from each other to minimise trauma to the lip tissues.


Do I need a touch-up session?

Permanent Cosmetic Procedures usually require two treatments, your initial procedure as well as a retouch within 4-6 weeks of your initial appointment to achieve optimum results. Your treatment is and should be a gradual process. Every person’s skin is different and this allows us to assess how well your individual skin retains the colour and make any adjustments as necessary so that your make up will be as long-lasting and beautiful as possible. How long your Permanent Make Up lasts depends on a number of factors including how fair or dark you are, your general lifestyle, skin type and sun exposure.


It is advisable that you book your retouch at the time of your initial appointment to make sure your treatment plan is firmly in place. Alternatively, retouch appointments can be made online by selecting the ‘Book Online’ button displayed. This is the easiest and simplest way to book and will provide you with the most up to date availability.

Do I need to undertake a patch test prior to my treatment?

Yes – all new clients undertaking a treatment with Facelab London will be required to have undertaken a patch test 48 hours in advance of their appointment. You can purchase a home patch test kit from our online shop. A full kit including patch test instructions  will be posted out to the delivery address details provided to be undertaken in advance of your treatment. A patch test may be performed on the day of treatment if required, unless waived upon request from you. A patch test waiver form must subsequently be completed in order for your treatment to proceed as planned.

How can I book an appointment?

All bookings can be made online by selecting the ‘Book Online’ button displayed. This is the easiest and simplest way to book and will provide you with the most up-to-date availability. 

Can I reschedule or amend my booking?

A 50% booking fee is taken from each client and are non-transferable & non-refundable. To re-schedule your appointment you must provide a minimum of 7 days notice. Failure to provide said notice will result in the loss of your booking fee & a charge of the treatment balance.


If you are a ‘no show’ or forget about your appointment you will automatically lose your booking fee & automatically be charged the full treatment cost. 


A re-booking fee of £50 is applicable if your 4-8 week top-up appointment is cancelled without adhering to the 7 day notice policy. The cancellation fee must to be paid in order to make any future bookings. 

How long does Permanent Make-up last?

Every client’s results may vary, but it can last anywhere between 1-3 years. A follow up appointment at 4-6 weeks after the initial service is recommended but not always required. Your first touch up will help prolong the life of the color. After your first initial touch up, you will not require a colour boost for approximately 12-18 months. Please note that daily activities such as workouts, sun exposure, facial exfoliating and medications can cause premature lightening of your permanent makeup.

Do you offer touch-up or colour boost services on Permanent Make-up done elsewhere?

Yes & No! Facelab London only provides correctional services in cases whereby the previous Permanent Make-up procedure has been submitted to ‘,’ reviewed & approved as being suitable for correctional work. All correctional work is charged as a correction – we do not provide touch-ups or colour boosts on work not undertaken by us.